1. Introduction

This website, www.hezelburcht.com (the “Site”), operated by Hezelburcht B.V., operating under the name Hezelburcht and situated at Berg en Dalseweg 122, 6522 BW, Nijmegen, is also referred to in this Privacy Policy as “we” or “us” or “Hezelburcht”. We respect and protect your privacy.

This Privacy Policy describes how we deal with the personal data you provide to us or that we collect from you. Please read the following carefully to know how we handle your personal data.

2. Information which Hezelburcht may collect about you through use of the Site.

Hezelburcht may collect online information about you in various ways, such as through your use of this Site or through our use of cookies (see number 4 below). In certain parts of the Site, you are requested to contact us to make an appointment, to have us contact you (either by telephone or e-mail), or to pass on your questions and comments. If you do this, we may collect and process the following personal data about you:

• Your name, work address, telephone number, e-mail address, and other contact details which you actively provide; your IP address, the operating system, the internet browser used, and the last internet page you visited.
• If you have contacted us, information regarding your correspondence with us;
• Details of your visit to our Site and the resources you use.

3. How we use your personal data which is collected through the Site

Hezelburcht may use the personal data we collect about you through the Site for the following purposes:

• To ensure that the Site is displayed to you in an efficient manner;
• For customer management purposes and to be able to deliver our services and goods;
• To provide you with the information you have requested from us, including electronic newsletters if you have subscribed to Hezelburcht B.V.’s electronic newsletters via the Site. At the bottom of each newsletter, you will find a hyperlink which allows you to easily unsubscribe to the newsletter;
• To register the work we have carried out for you;
• To develop and improve our way of working, mainly by contacting you for customer surveys, and by testing changes and improvements to our information systems and processes; and
• If you have given us your written consent to send you electronic and/or paper marketing and other materials related to our services (see ‘Your rights’ below).

4. Internet Cookies

What are cookies?

Cookies are small text files that are placed on your computer, smartphone, or tablet by your web browser. Cookies are copied to your device’s hard drive when you visit our Site so our system can recognise you on your next visit and so we can improve our Site.

Cookies may be temporary (limited life span, or ‘session cookies’)—only used while you are visiting our Site and deleted when you close your browser—or permanent (persistent), remaining on your device’s hard drive after you leave our Site until you delete them manually or your browser removes them over time.

What do we use cookies for?

We use different types of cookies on the Site. All of this information is used to improve our Site, to increase the usability and to make sure that the content is relevant to you.

• Functional cookies | These cookies are essential so that you can move around the website and use its features.
• Analytical cookies | We measure the use of this website with analytical cookies. This gives us better insights into the performance of this website.
• Tracking cookies | These cookies use personal data and measure our advertising effectiveness to help us make it more relevant to you.

 

Use of Google Analytics

This Site makes use of Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics makes use of cookies. Google uses this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services related to website activity and internet usage. Google may also transfer this information to third parties if required to do so by law, or if such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

Cookies and your privacy – You can accept or refuse cookies

Most web browsers are set to enable both our own and third party cookies; however, you can change these settings (with respect to both our own and third party cookies), which gives you the choice of enabling cookies at all times, enabling or disabling cookies each time they are sent, or disabling all cookies at all times. We encourage you to accept (enable) both our own and third party cookies in order to maintain optimal functionality of the Site. You can change your browser settings using the toolbar.

If you want to disable our cookies, you can adjust the settings in your browser to do so. Please note, however, that this may result in certain features of the Site not being available, and you may not be able to use the Site in full and/or your use of the Site may be impaired as a result.

Links to social media sites

To implement the links to social media sites such as Twitter, Facebook, and YouTube, and to connect to the social media concerned or an external site, scripts are used from domains over which we have no control. Please note that these sites are likely to collect information about your use of the internet in general, as well as the use of our Site. If you click on one of these links, these sites will register that action and may use that information. It is best to review the policies of each of these sites to find out how they use your information and how you can disable or delete it.

5. How we process your personal data which is not collected through the Site

In addition to the information we collect about you through the Site, we may also obtain personal data about you through other means, such as personal contacts, by telephone, by email or paper forms, on business cards, and, in particular, in connection with any agreement we enter into with you and the assignments to be carried out in order to obtain subsidies and/or be accountable to the granting authority. How we handle this information is subject to this Privacy Policy.

Personal data may include:

• Your name, address (work and sometimes private), telephone numbers, e-mail addresses and other contact information;
• If you have contacted us, information regarding your correspondence with us;
• Within the framework of the agreement to provide subsidies, to account for subsidies, to apply for credits and/or tax refunds: citizen service numbers (BSNs); e-mail addresses; name, address and place of residence of data (NAW data); dates of birth; and/or salary/wage slips.

6. How we use your personal data not collected through our Site

We may use the personal data we collect about you for the following purposes:

• To provide to you our services and other information you have requested;
• In connection with customer management and to invoice you for the services we have provided to you;
• To register the work we have carried out for you;
• To develop and improve our way of working, mainly by contacting you for customer surveys and by testing changes and improvements to our information systems and processes; and
• If you have given us your written consent, to send you electronic and/or paper marketing and other materials regarding our services (see your rights below).

7. Forwarding of your personal data collected through the Site or in any other manner

By submitting your personal data to us, you acknowledge and agree that we may share your personal data with third parties if or when:

• This third party grants subsidies; or
• This third party is an accountant, when an accountant’s declaration is a precondition/requirement; or
• We, directly or indirectly, use external service providers to process data. For example, we rely on suppliers who assist us in processing part of our administration; we also use external parties when we need assistance in obtaining payment of our invoices; or
• We use external service providers to assist us with our customer satisfaction surveys, the results of which are used to develop and improve our service; or
• You have explicitly given your consent to share your personal data with certain third parties; or
• We have a legal, regulatory, or professional obligation to disclose your personal data (to granting agencies or tax authorities, for example) or to protect our rights, property, or safety of our company, employees, or others; or
• Hezelburcht B.V., or almost all of its assets, merges with or is acquired by a third party, and your personal data comprise part of the merged or acquired assets.

With the exception of the above cases, we will not share your personal data with any third parties.

8. Where we store your personal data

In order to provide our services and related activities, such as customer surveys and the Site, any personal data we collect about you may be transferred to and retained by a third party at a destination within or outside the European Economic Area, including countries where personal data protection laws are less stringent. If we use a third party to process personal data on our behalf, we contractually require them to provide appropriate security for personal data, regardless of their location. By further using our services or the Site and by forwarding your personal data, you agree to this transfer, storage, or processing of your personal data.

9. E-mail, text messages and other electronic messages

We may contact you by e-mail, text message, or another means of communication (physical or electronic) with regard to the services that Hezelburcht offers.

If you have given us your consent, we may contact you about our services by post, e-mail, text message, or other physical or electronic means.

10. Your rights

You have the right to ask us not to process your personal data for marketing purposes. You may exercise this right by checking the relevant boxes while using the Site, or by contacting us at any time (see the contact information below).

Note that by continuing to use our services or the Site and by providing us with personal data via the Site or otherwise, or by emailing us at addresses listed on the Site, you consent to our use of your personal data as described in this Privacy Policy. Please do not provide us with any personal data if you do not want them to be used in this manner.

We may change our Site’s Privacy Policy at any time, without notice. Please visit this page regularly to stay informed of any changes.

You have the legal right to request a copy of the personal data Hezelburcht has about you, and to correct errors or withdraw previous permission, or to ask Hezelburcht to transfer your personal data to another party, or to lodge a complaint with the Dutch Data Protection Authority. You also have the right to ask us to delete your data from our system. If we receive such a request, we will make a reasonable effort under applicable law to provide, modify, or delete the personal data as requested. All requests, objections, and other questions that you may have about our Privacy Policy or about the information that Hezelburcht has about you should be sent in writing to: privacy@hezelburcht.com, or to:

Hezelburcht B.V.
Attn: Privacy Information Services
PO Box 31126
6503CC Nijmegen
The Netherlands